Refund policy

Refund & Returns Policy

At LightBearerCoffeeCo.LLC, we stand behind the quality of our products and want you to feel confident in every purchase. Due to the nature of our coffee and vitamin products, we do not offer cash refunds. However, we do provide store credit under the conditions outlined below.

Store Credit Eligibility
If you are not satisfied with your order, you may request store credit within 3 days of receiving your item. To be eligible:

• Items must be unused and in their original packaging
• Proof of purchase order # is required
• Any issues (damaged, defective, or incorrect items) must be reported promptly

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 24 Hours of delivery. We will review the issue and, if approved, issue store credit or send a replacement.

Non-Returnable Items
For health and safety reasons, we cannot accept returns on:

• Opened coffee products
• Opened or used vitamin supplements
• Any item not in its original condition

Store Credit Details

• Approved returns will be issued as store credit only (no cash refunds)
• Store credit will be sent via email and can be used on future purchases
• Store credit does not expire (or adjust if you want an expiration policy)

How to Request a Return
To start a return or report an issue, please contact us at help@lightbearercoffeeco.com with your order number and a brief description of the issue.